24/7 Incident Response Automation
Automate alert routing and escalation for continuous incident coverage.
PagerDuty
Real-time incident management and response platform
By PagerDuty, Inc.
Incident Management
Incident Management
Alerting
On-Call Scheduling
Product Overview
PagerDuty is a real-time incident management platform designed to help IT and DevOps teams detect, respond to, and resolve incidents faster. It provides intelligent alerting, on-call scheduling, and advanced escalation workflows to ensure critical issues are addressed promptly. PagerDuty integrates with a wide range of monitoring tools and services to centralize incident response and maximize operational reliability.
PagerDuty enables teams to automate the incident response lifecycle, reducing downtime and improving service reliability. It supports sophisticated alerting rules, on-call rotations, and escalation policies to match team structures and business needs. With its extensive integrations ecosystem, PagerDuty aggregates alerts from disparate monitoring systems into a unified platform. The platform promotes collaboration and cognitive load reduction during critical incidents, empowering teams to focus on rapid resolution and post-incident analysis.
Headquarters and Est. In
San Francisco, United States — Est. 2009
No. of Employees
1001-5000
Customer Demography
Global
Customer Domains
Technology
Finance
Healthcare
Retail
Use Case Deep Dive
Interactive analysis dashboard - explore detailed performance insights for key business scenarios
Incident Response Collaboration
Coordinate teams during high-severity incidents for rapid resolution.
Alert Noise Reduction and Management
Manage alert volume to reduce fatigue and improve signal-to-noise ratio.
Automated Remediation Integration
Trigger automated remediation workflows during incidents.
Service Dependency Impact Visibility
Understand how incidents affect dependent services and prioritize fixes.
Multi-Team Routing and Collaboration
Automatically route incidents to the correct teams and enable cross-team communication.
Mobile Incident Management
Manage and resolve incidents remotely via mobile application.
Metrics and Analytics for Incident Improvement
Leverage performance data to refine incident management processes.
Incident Trigger Automation through API
Automate creation and updating of incidents via APIs to integrate into custom workflows.
Status Page Publishing for Customer Communication
Communicate real-time status and incident updates to customers.
Use Case Details
Integration Details
Feature Details
Key Features
Explore the core capabilities that make PagerDuty stand out.
Real-Time Incident Alerts
Send immediate alerts to the right responders when issues occur.
On-Call Scheduling and Rotations
Manage on-call schedules and rotations for teams with flexibility.
Escalation Policies and Workflows
Define escalation paths for unresolved incidents to ensure accountability.
Incident Command System
Coordinate incident response and manage communication efficiently within PagerDuty.
Event Intelligence and Noise Reduction
Automatically suppress and deduplicate alerts to minimize alert fatigue.
Custom Incident Actions
Trigger automated actions and runbooks directly from incident pages.
Analytics and Reporting
Gain insights into incident trends, team performance, and response metrics.
Multi-Channel Notification Support
Reach responders via phone, email, SMS, push notifications, and integrations.
Mobile App for On-the-Go Incident Management
Manage and respond to incidents from mobile devices.
Service Dependencies and Impact Analysis
Visualize dependencies between services to understand incident impact.
Automated Incident Creation from Monitoring Tools
Automatically open incidents based on integration alerts and thresholds.
Customizable Event Rules & Filters
Tailor how events are handled and routed with rule engines.
Integration Marketplace
Connect PagerDuty to hundreds of tools across IT, DevOps, and business functions.
Post-Incident Reviews and Analytics
Facilitate blameless reviews to improve future responses.
Business Service Monitoring
Monitor and manage incidents based on business service impact.
Multi-Team Incident Routing
Route incidents to appropriate specialized teams effortlessly.
Flexible Notification Preferences
Users can customize their notification channels and frequencies.
Status Pages
Create status pages to communicate incidents and uptime to customers.
API and Webhooks
Automate workflows and integrate with custom systems using API and webhooks.
Contextual Integrations
Not just "integrates with" – here's the specific value each integration delivers:
Slack
Delivers: Collaboration platform for messaging and alerts.
Jira
Delivers: Issue and project tracking software.
ServiceNow
Delivers: IT service management platform.
Datadog
Delivers: Cloud monitoring and analytics platform.
New Relic
Delivers: Application performance monitoring solution.
AWS CloudWatch
Delivers: Amazon Web Services monitoring and management service.
Resources
Latest insights, guides, and templates to accelerate your decisions.
Downloads
Downloads coming soon
Resources and templates will be available soon
Case Studies
PagerDuty Customer Stories
How PagerDuty Helped Intuit Reduce Downtime
Platform Updates
Recent Product Releases
Videos
Watch PagerDuty in action.
PagerDuty Overview
Incident Response Demo
Pricing & Plans
Starter
$19/user/month
Team
$39/user/month
Business
Custom pricing
Frequently Asked Questions
Common questions about PagerDuty:
PagerDuty is used for real-time incident management. It helps teams detect, respond, and resolve operational incidents faster. It is widely used in IT, DevOps, and SRE environments.
Yes, PagerDuty supports hundreds of integrations with monitoring, ticketing, automation, and collaboration tools. It seamlessly integrates with tools like Datadog, New Relic, Splunk, Jira, and Slack.
PagerDuty uses event intelligence to suppress and correlate duplicate or low-priority alerts. Customizable filtering and escalation rules help focus team attention on critical incidents.
Yes, PagerDuty provides a mobile app for iOS and Android. Users can receive alerts, acknowledge, escalate, and manage incidents from their mobile devices.
Yes, PagerDuty offers flexible on-call scheduling and rotation management. You can create complex schedules, overrides, and multi-layer rotations to fit your team’s needs.
PagerDuty scales from small teams to large enterprises. Its flexible pricing and feature sets accommodate various team sizes and operational requirements.
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