Call Quality and Compliance Monitoring
Ensure sales and customer service calls meet quality and compliance standards through automated recording and analysis.
Chorus by ZoomInfo
By ZoomInfo
Conversation Intelligence
Conversation Intelligence
Sales Enablement
Call Recording
Product Overview
Chorus by ZoomInfo is a conversation intelligence platform that helps sales and customer success teams capture, analyze, and improve every customer interaction. It provides real-time transcription, call recording, and AI-powered insights to enhance team effectiveness and drive revenue growth.
Chorus offers advanced conversation intelligence capabilities including AI-driven call analysis, deal tracking, and team coaching. By recording and transcribing calls across phone, video, and web conferencing platforms, Chorus enables sales leaders to identify trends, train reps, and improve messaging. The platform integrates with popular CRM, communication, and data tools to streamline workflows and amplify productivity across teams.
Headquarters and Est. In
Waltham, United States — Est. 2015
No. of Employees
201-500
Customer Demography
Global
Customer Domains
Technology
Financial Services
Healthcare
SaaS
Professional Services
Use Case Deep Dive
Interactive analysis dashboard - explore detailed performance insights for key business scenarios
Sales Coaching with Conversation Intelligence
Use AI-driven insights from real sales calls to coach sales reps and improve team performance.
Deal Risk Analysis and Forecasting
Identify at-risk deals early using conversation trends and engagement analytics.
Multi-Channel Communication Capture
Capture and analyze conversations across phone, video, and web conferencing platforms.
Automated Meeting Summaries and Action Items
Generate summarized notes and action points from sales and customer meetings automatically.
Voice and Speaker Identification for Accurate Attribution
Identify individual speakers in multi-person sales calls to analyze specific behaviors and contributions.
Sentiment and Emotion Trend Analysis
Track customer sentiment evolution throughout the sales process to adjust strategies dynamically.
Call Data Security and Compliance Management
Maintain secure handling and compliance of all recorded sales conversations.
Cross-Platform Integration for Unified Sales Insights
Combine conversation intelligence data with CRM, collaboration, and sales tools to create a holistic view of sales activities.
Use Case Details
Integration Details
Feature Details
Key Features
Explore the core capabilities that make Chorus by ZoomInfo stand out.
Real-Time Call Transcription
Automatically transcribes sales and customer calls in real time with high accuracy.
Automated Call Recording
Seamlessly record and store all sales and customer interactions across multiple communication channels.
AI-Powered Conversation Analytics
Analyzes call transcripts to identify trends, coaching opportunities, and risks throughout the sales cycle.
Meeting Highlights and Summaries
Generates concise summaries and highlights from sales calls to facilitate quick understanding for teams.
Deal Intelligence and Tracking
Tracks conversation dynamics and engagement across the sales funnel to improve deal management.
Conversation Intelligence Coaching
Delivers personalized coaching recommendations based on actual sales conversations to enhance rep performance.
Keyword and Topic Search
Enables advanced search across recorded conversations for keywords, topics, and phrases.
Sentiment Analysis
Detects customer sentiment in conversations to gauge satisfaction and engagement levels.
CRM Integration
Seamlessly integrates with major CRMs to sync call data, notes, and insights.
Video Conferencing Integration
Supports recording and transcription for popular video conferencing platforms.
Collaboration and Sharing
Allows teams to share call recordings, transcripts, and insights easily for collaborative knowledge building.
Role-Based Access Control
Manages permissions and access to call data based on user roles and teams.
Automated Call Tagging
Automatically tags calls with key themes, products discussed, and sentiment to improve organization and retrieval.
Customizable Reporting
Offers customizable dashboards and reports to track sales activities and conversation metrics.
Mobile Access
Provides mobile app access to call recordings, transcripts, and insights on the go.
Voice and Speaker Identification
Automatically identifies and differentiates speakers in multi-person calls and meetings.
Call Routing and Integration Automation
Automates workflows by routing call data and insights into business systems.
Conference Call Support
Captures and analyzes large conference and team meetings.
Compliance and Security Monitoring
Ensures call data compliance with industry standards and provides audit trails.
Multilingual Support
Supports transcription and analysis of calls in multiple languages.
Contextual Integrations
Not just "integrates with" – here's the specific value each integration delivers:
Salesforce
Delivers: Leading CRM platform integration to sync call data and insights.
Zoom
Delivers: Popular video conferencing platform integration for recording and transcription.
Microsoft Teams
Delivers: Collaboration and meetings platform integration for call capture and analysis.
HubSpot CRM
Delivers: Integration with HubSpot CRM to synchronize sales conversation data.
Slack
Delivers: Team collaboration platform integration for alerts and sharing.
Gong
Delivers: Competitive conversation intelligence platform integration for data synergy.
Resources
Latest insights, guides, and templates to accelerate your decisions.
Blog Posts
Downloads
Chorus Data Sheet
Case Studies
How a Global SaaS Company Increased Win Rates with Chorus
Boosting Sales Productivity at a Leading Tech Firm Using Chorus
Platform Updates
Chorus April 2026 Feature Update
Videos
Watch Chorus by ZoomInfo in action.
Chorus Product Overview
How to Use Chorus for Sales Coaching
Pricing & Plans
Starter
Custom pricing
Growth
Custom pricing
Enterprise
Custom pricing
Frequently Asked Questions
Common questions about Chorus by ZoomInfo:
Chorus is a conversation intelligence platform that records, transcribes, and analyzes sales and customer calls to provide actionable insights for coaching, deal tracking, and team alignment.
Chorus supports phone systems, Zoom, Microsoft Teams, Webex, and Google Meet for capturing audio and video calls.
Yes, Chorus integrates with major CRMs including Salesforce, HubSpot, and Microsoft Dynamics to synchronize call data and conversation insights.
By providing AI-powered analytics on customer conversations, Chorus helps sales managers coach reps effectively, identify deal risks, and optimize messaging.
Chorus offers role-based access controls, encryption, audit logs, and compliance with industry regulations to ensure call data security.
Yes, Chorus supports transcription and analysis in multiple languages to serve global teams.
Implementation Partners
Partners listed for Chorus by ZoomInfo and trusted teams available for implementation support.
No implementation partners are listed for this profile yet.
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