Secure Two-Factor Authentication
Add secure, scalable two-factor authentication to applications with SMS and voice.
Twilio
Cloud communications platform for building SMS, voice, and messaging applications
By Twilio Inc.
Communications Platform
Cloud Communications
SMS
Voice
Product Overview
Twilio is a cloud communications platform that enables developers to programmatically send and receive text messages, make and receive phone calls, and embed messaging across web, mobile, and IoT applications. Twilio provides APIs for SMS, voice, video, WhatsApp, email, and other communication channels to build scalable, reliable communication services.
Twilio empowers businesses with a comprehensive suite of communication APIs that integrate voice, SMS, video, and email into applications to enhance customer engagement and operational efficiency. Its platform supports global reach and programmable workflows enabling enterprises across industries such as retail, healthcare, finance, and technology to create personalized communication experiences and automate critical business processes seamlessly.
Headquarters and Est. In
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No. of Employees
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Customer Demography
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Customer Domains
Not specified
Use Case Deep Dive
Interactive analysis dashboard - explore detailed performance insights for key business scenarios
Omnichannel Customer Support Contact Center
Deliver seamless customer support via voice, messaging, and chat from a unified platform.
Automated Appointment Reminders
Automate sending SMS and voice reminders for appointments.
Real-Time Video Consultation
Enable video consultations integrated in applications for remote interaction.
Multi-Channel Marketing Campaigns
Run coordinated marketing campaigns through SMS, email, and WhatsApp.
Interactive IVR Systems
Build custom IVR menus for automated call handling.
Phone Number Management and Porting
Manage and port phone numbers worldwide programmatically.
Call Recording and Transcription
Capture and transcribe voice calls for compliance and analytics.
IoT Device Connectivity
Manage cellular connectivity for IoT deployments worldwide.
High-Volume Messaging Campaigns
Scale SMS and WhatsApp messaging for large customer bases.
Use Case Details
Integration Details
Feature Details
Key Features
Explore the core capabilities that make Twilio stand out.
Programmable SMS
Send and receive SMS messages globally via API.
Programmable Voice
Make, receive, and control voice calls through APIs.
Video API
Build and scale real-time video applications.
WhatsApp Business API
Integrate WhatsApp messaging to engage customers.
Email API
Send and track transactional and marketing emails.
Two-Factor Authentication
Add SMS or voice-based second-factor authentication.
Interactive Voice Response (IVR)
Create custom automated call menus and workflows.
Phone Number Provisioning
Easily provision local, toll-free, and mobile phone numbers worldwide.
Messaging Services
Manage sender IDs, scaling, and message delivery optimization.
Programmable Fax
Send and receive faxes programmatically.
Twilio Flex
Cloud contact center platform customizable via APIs.
Chat APIs
Embed chat capabilities into web and mobile apps.
Twilio Studio
Visual application builder for communications workflows.
Call Recording
Record inbound and outbound calls programmatically.
SMS Delivery Insights
Advanced analytics and reporting on SMS delivery.
Global Reach and Compliance
Ensure compliant messaging and voice in multiple countries.
Number Masking
Protect user privacy by masking phone numbers.
Call Control with TwiML
Use Twilio Markup Language to control call flows programmatically.
Messaging Queues
Manage high volume messaging with queues and fallback.
API-Driven Phone Number Porting
Seamlessly port existing numbers into Twilio platform.
Group Messaging
Enable multi-recipient messaging with group chat features.
Call Transcription
Convert voice call audio to text for analysis.
Global SMS Delivery Optimization
Optimize message routing for highest deliverability worldwide.
Programmable Wireless SIM
Manage IoT and embedded cellular connectivity.
Contextual Integrations
Not just "integrates with" – here's the specific value each integration delivers:
Salesforce
Delivers: Integration with leading CRM platform.
Zendesk
Delivers: Customer service platform integration.
Shopify
Delivers: E-commerce platform integration.
Slack
Delivers: Team collaboration platform integration.
Shopmonkey
Delivers: Auto repair shop management software integration.
Microsoft Dynamics 365
Delivers: Enterprise CRM and ERP platform integration.
Resources
Latest insights, guides, and templates to accelerate your decisions.
Downloads
Downloads coming soon
Resources and templates will be available soon
Case Studies
How Lyft Uses Twilio for Driver Communication
Zendesk Improves Support With Twilio Flex
Platform Updates
Platform updates coming soon
Latest updates and improvements will be shown here
Videos
Watch Twilio in action.
Twilio Product Overview
Building with Twilio APIs
Pricing & Plans
Pricing information available upon request. Contact our sales team for custom pricing tailored to your needs.
Frequently Asked Questions
Common questions about Twilio:
Twilio supports SMS, voice calls, video, WhatsApp, email, and programmable chat channels via APIs, enabling multi-channel communication solutions.
Yes, Twilio Verify simplifies adding two-factor authentication using SMS, voice, or email OTP verification to enhance application security.
Twilio provides global phone number provisioning allowing local, toll-free, and mobile numbers across many countries with telephony and messaging capabilities.
Developers can build customer engagement apps, contact centers, appointment reminders, authentication flows, marketing campaigns, realtime video apps, and IoT connectivity solutions.
Yes, Twilio adheres to global compliance requirements including opt-in rules, data privacy laws, and carrier regulations for secure and legal communications.
Implementation Partners
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