End-to-End IT Incident Management
Automate capturing, routing, resolving, and analyzing IT incidents.
ServiceNow
Enterprise cloud platform for IT service management and business workflow automation
By ServiceNow Inc.
Enterprise Service Management
IT Service Management
Workflow Automation
Incident Management
Product Overview
ServiceNow is a comprehensive cloud-based platform that enables organizations to automate IT service management and streamline business workflows. It facilitates digital transformation by providing tools for IT operations, security operations, customer service management, and more.
ServiceNow empowers businesses to automate complex workflows and improve operational efficiencies across IT and enterprise service domains. Its scalable platform offers integrated applications for IT service management (ITSM), IT operations management (ITOM), security response, asset management, and customer experience. With extensive integration capabilities and tailored features, ServiceNow helps organizations enhance service delivery, reduce downtime, and drive productivity across teams.
Headquarters and Est. In
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No. of Employees
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Customer Demography
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Customer Domains
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Use Case Deep Dive
Interactive analysis dashboard - explore detailed performance insights for key business scenarios
Automated Change and Release Management
Streamline change requests, approvals, and software releases to minimize risk.
Proactive Security Incident Response
Automate detection, prioritization, and remediation of security incidents.
Multi-Cloud IT Operations Management
Centralize monitoring and management of infrastructure across AWS, Azure, and on-prem environments.
Employee Onboarding Automation
Automate HR and IT workflows to streamline employee onboarding.
Customer Service Issue Resolution
Manage and resolve customer service requests across channels effectively.
Automated Asset Lifecycle Management
Track assets from procurement to retirement with automation support.
Service Level Agreement Enforcement
Monitor and ensure compliance with SLAs across services.
Compliance and Risk Management Automation
Automate governance, risk assessment, and compliance reporting workflows.
Use Case Details
Integration Details
Feature Details
Key Features
Explore the core capabilities that make ServiceNow stand out.
Incident Management
Streamlines the process of identifying, logging, and resolving IT incidents.
Problem Management
Identifies and resolves the root causes of recurring incidents.
Change Management
Manages the lifecycle of all changes to minimize risk and disruption.
Knowledge Management
Centralizes organizational knowledge to improve support and self-service.
Asset Management
Tracks and manages IT assets throughout their lifecycle.
Service Catalog
Offers a user-friendly portal for requesting IT and business services.
Workflow Automation
Designs and automates complex cross-department business processes.
Configuration Management Database (CMDB)
Maintains a centralized repository of IT assets and their relationships.
Service Level Management
Defines, tracks, and enforces service level agreements (SLAs).
Security Operations
Accelerates security incident response and vulnerability management.
Customer Service Management
Manages customer requests and issues beyond IT services.
DevOps Integration
Connects development and operations for continuous delivery and monitoring.
Mobile Accessibility
Enables service management and workflows on mobile devices.
Reporting and Analytics
Delivers insights through customizable reports and dashboards.
Integration Hub
Provides connectors to integrate with third-party systems and applications.
Virtual Agent
AI-powered chatbot for automated support and service requests.
Service Portal
Customizable web interface for users to access services and information.
Event Management
Monitors and manages events generated across IT infrastructure.
Release Management
Plans, schedules, and controls software releases.
Service Mapping
Visualizes the relationships among IT components and services.
Facilities Service Management
Manages facilities-related requests and maintenance workflows.
HR Service Delivery
Automates HR processes and employee service requests.
Governance, Risk, and Compliance (GRC)
Facilitates risk management and compliance tracking across the enterprise.
Performance Analytics
Provides advanced analytics and KPIs across services and operations.
Contextual Integrations
Not just "integrates with" – here's the specific value each integration delivers:
Microsoft Teams
Delivers: Collaboration platform integration for communication and alerts.
Slack
Delivers: Real-time collaboration and alerting integration.
Jira
Delivers: Issue and project tracking integration.
Amazon Web Services (AWS)
Delivers: Cloud infrastructure integration for asset and event management.
Microsoft Azure
Delivers: Integration with Azure for cloud service management.
ServiceNow HR Service Delivery
Delivers: HR-specific service management integration.
Resources
Latest insights, guides, and templates to accelerate your decisions.
Downloads
Downloads coming soon
Resources and templates will be available soon
Case Studies
How ServiceNow Transformed IT Service Delivery for a Global Bank
Improving Security Operations with ServiceNow
Platform Updates
ServiceNow Release Notes
Videos
Watch ServiceNow in action.
ServiceNow Platform Overview
How to Automate IT Service Management with ServiceNow
Pricing & Plans
Pricing information available upon request. Contact our sales team for custom pricing tailored to your needs.
Frequently Asked Questions
Common questions about ServiceNow:
ServiceNow is used for IT service management, workflow automation, and enterprise service management to improve operational efficiency and service delivery.
Yes, ServiceNow supports extensive integrations with collaboration tools, cloud platforms, IT monitoring, CRM, and security systems.
Yes, ServiceNow offers customizable workflows, service catalogs, portals, and applications to tailor the platform to specific organizational requirements.
Yes, ServiceNow is designed to scale across large enterprises and complex environments with multi-department and multi-cloud support.
Key modules include Incident Management, Change Management, Problem Management, Asset Management, HR Service Delivery, Security Operations, and Customer Service Management.
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